There are times when either your message or your audience's state of mind is not what you would want it to be. Perhaps you're announcing job cuts or apologising for a mistake. In an extreme case you might be attempting to build a dialogue with someone who has threatened to kill your employees, as Detective Chief Superintendent Neil Adamson had to do in the recent case of alleged murderer Raoul Moat.
DCS Adamson made a personal appeal to Moat towards the end of the manhunt, and he did that with repeated use of the word "I": "I can assure you," he said. "I'd like you to know ...".
When you want people to listen to you and believe what you are saying, there is no place for the weasel "we".
Taking personal responsibility for what you are saying and doing helps your audience pay attention to you and your message. They may not like it, but they're listening.
Using a phrase like "we've done what we can to minimise the impact on staff" only sends a signal that you are diffusing responsibility for what's happening so that no-one gets the blame.
Use the mighty "I" and you will at least be seen as a leader. It's not easy, but then it's not meant to be.

Interesting viewpoint. I think the use of "we" has its place as well. For me, "we" conveys a sense of community as opposed to someone dictating their rules to me theough the use of I."
Posted by: CommDiscussion | July 28, 2010 at 06:39 PM
Thanks for the comment. You're right that "we" has its place, used carefully. What's most important is that the reader/listener knows exactly who "we" refers to. Without that, it's just a mask to hide behind.
Posted by: Anthony | July 28, 2010 at 07:02 PM